Field operations have undergone some dramatic changes in the past 10 years. Today’s organizations now more than ever before have shifted their focus to invest in technology that will keep pace with their growing customer demands.

More and more organizations are realizing the power of data collection technology also helps their field service workflow run smoothly. Our partners at Zebra conducted a global study that examined how mobile technologies have transformed this industry and what the future holds.

Mobile technology remains a growing priority for a 58% of organizations surveyed and a top priority for organizations to stay competitive in today’s landscape. The survey also found a large sum of money will be invested in mobile devices to enhance front-line worker productivity and increase customer satisfaction.

Additional key findings included:

• Only one-fifth of organizations have a majority of their field-based operations using enterprise mobile devices. This number is estimated to climb upwards to 50 % within the next five years.
• From 2018 to 2023, handheld mobile computer usage with built-in bar-code scanners is forecasted to grow by 45%, mobile printers by 53 % and rugged tablets by 54%
• Seven in ten organizations agree faster mobile networks will be a key driver for field operations investment to enable the use of disruptive technology

Let Us Help

Are you looking for help implementing field service technology? The SMS Group can help. Give your team the tools they need to hit the road with confidence. Manually recording information can be an error-prone and time-consuming process. Don’t saddle your personnel with inefficient systems. Outfit your team with rugged, ergonomic solutions built for the road. The SMS Group provides a broad range of solutions to capture data accurately and automatically. Contact us to learn more.